1.Basic Computing Concepts
o Basic Computer Terminology What is a computer?
What is an operating system? What are application software What is Data Communication?
2.Information Technology in the Banking Sector
o IT systems – an overview
Popular banking packages and software Evolution of IT systems over the years
Architecture of banking packages and software Desktop systems
Word processing Spreadsheet
Presentation software Communications systems
Voice-over-IP (VoIP) Video Conferencing Groupware
Instant Messaging
o Systems used in Financial Industry Core Banking systems
IT systems that link the bank with other banks
IBFT, MNET, 1-Link, POS , NIFT, RTGS, SWIFT, etc Card processing systems
VISA, MasterCard, American Express etc.
Desktop support systems/ customer services systems
MIS applications e.g. Liability Management System, CRM, ERP VeriSys NADRA database connectivity system (Pakistan's case) Credit Assessment systems
eCIB /credit bureau check systems (connectivity with State Bank and local data-check companies)
Behavioral assessment and Application scoring systems using for credit related decisions
Fraud/ Risk Monitoring system, e.g. AML Compliance/ Operational Risk systems Treasury based market system
Reuters, Bloomberg, etc
3.Introduction to the Internet
o Basic Concepts
Evolution and current-day use Dynamic Vs Static web pages
Transactions Vs Information websites
o Impact on business
o Internet tools
Search engines Online tools
E-commerce and online trading
o Social media
4. Introduction to Networking
o Basic Concepts
Branch connection with central servers
Online branch banking – bank’s own branch connectivity Issues in online branch banking connectivity
o Networking Trends
5. Technology Based distribution channels / Networks in Financial Industry
o Phone Banking/ Call Center
o Mobile banking
o Internet banking
o ATM
o POS
o CDM – Cash Deposit Machines
o Email / SMS notifications
6. Emerging Technology trends in Financial Sector
o Contact less payment solutions
o Branch less banking
o Micro payment solutions
o Open Source software (alternatives to Microsoft and other propriety products)
o Image based cheque processing system
o Biometric ATMs
o Stored Value cards, e.g. Watan cards
7. IT policy in financial institutions
o Developing an organization-wide IT policy Key components
Do’s and don’t User restrictions
Scheduled back-ups / auto-archiving Antivirus safeguards
Data confidentiality
8. IT Vendor Services
Outsourcing and In sourcing Managed Services
9. IT Security and Risk Mitigation
o Basic principles
Key concepts Authenticity
Banking security standards Risk of password sharing
o Mitigation controls Administrative Logical
Physical
o Security processes and management Security governance
Incident response
Risk management and IT auditing
o Business continuity
Disaster recovery planning
o Professionalism and ethical standards
o IT audit framework/ standardization
o International certifications in IT security
o International standards of IT security
o SBP IT Audit
10. IT laws in Pakistan/ Regulatory Framework
o ETO – Electronic Transactions Ordinance
o Cyber Crime Ordinance
o Emerging card global standards, e.g. EMV and PCI / DSS
o State Bank penalties against non-compliance
